The Fairness Health Check
Maximizing Fairness Outcomes from your Risk Management Program Investment.
Why is risk management so important in delivering fairness?
Post the Financial Services Royal Commission into Misconduct fairness has become even more important in re-building trust and meeting regulator, community and stakeholder standards.
In its best examples, it’s because it articulates an organisation’s intentions into outcomes through the control environment. Your purpose and values expressed as fairness and delivered consistently in customer-centric experiences.
Our Fairness Health Check workshop is designed to ensure you are seeing where your risk management processes and framework are delivering or potentially preventing the fairness outcomes you’re seeking....
To aid you in meeting your obligations.
To support the desired behaviours and conduct expected by your Board as articulated in the risk management plan.
To actually ensure your control environment processes consistently deliver fairness and build trust for stakeholders.
To maximise the outcomes of the time, money and people investment you're making right now in managing risk.
“We are advocating fairness in the financial system with the aim that it demonstrates genuine human care and concern.”
Opening remarks by ASIC Chair, James Shipton, to the Australia and New Zealand School of Government (ANZSOG) National Regulators Community of Practice (NRCoP) webinar on ‘Regulation, Trust and Social Licence’ Tuesday 11 August 2020.
How does it work?
We deliver an experienced and objective engagement where we help you to answer 5 key questions…
- Will your risk management framework be an enabler in building and maintaining stakeholder and community trust?
- Is risk segmentation a help or hindrance in achieving consistent outcomes from your risk management framework?
- What is the Purpose of your risk management framework?
- Is it possible to retain objectivity in meeting obligations?
- Is your approach to Risk Management future proof?
Creating clear line of sight on...
Where segmentation of risk and accountabilities causes tension, friction and blind-spots.
Understanding how the risk control environment can be used as an instrument for fairness.
Understanding how each person's role, whether customer facing or back-end shared services, contributes to the overall impression of an organisation being fair.
Alignment between your intentions and delivering consistently fairer outcomes for customers, employees, partners and stakeholders enabled through your risk management framework.
How fairness can be an integral part of the business decision-making process.
The business benefit and value delivered through a risk management framework that incorporates fairness principles.
How fairness can provide a pathway that optimises business value and the customer experience.
CONTACT US
Would you like an information deck with pricing?
Yes please!
Do you want to call or email us?
Here are the details of our Co-Founders:
Tony Bonney: 0412 266 454, tonyb@certfair.com.au
Paul Muir: 0419 695 173, paul@certfair.com.au
Do you have questions?
We have answers.
Get in touch with us today.
Our Purpose is to help you build trust in your insurance and financial services company.
Our Mission is to go beyond compliance to aid organisations to be “fair” in the eyes and experience of customers, regulators and the community.
©2020 CertFair